运营
Operations Services

Your Operational
Base in China

Shanghai Jungle acts as your operational headquarters in China — managing imports, warehousing, customs, accounting, customer service, and day-to-day business administration from our Shanghai office.

Import Warehouse Accounting Customer Service Compliance
Est. 2013
On the Ground
in Shanghai
Full
Operational
Stack
100+
Brands
Supported
3
Locations
Worldwide
Shanghai Jungle office

Selling in China is only half the challenge. Operating there is the other half.

Import declarations, warehouse management, local accounting, tax filings, bank operations, customer service, returns handling, trade shows, and daily coordination — the operational backbone that keeps your China business running.

Many foreign brands underestimate the operational complexity of doing business in China. Even with a great product and a live e-commerce store, the business doesn't run itself. Someone needs to manage incoming shipments, handle customs, coordinate warehouse stock, file local taxes, respond to customer inquiries, process returns, and keep the books clean.

Shanghai Jungle provides a complete operational infrastructure from our Shanghai office. Whether you operate via a WFOE (your own Chinese entity) or through a cross-border model, we handle the logistics and administration so you can focus on product and strategy.

What We Handle

Full operational support from Shanghai

Every operational function your China business needs — managed by one team in one location.

Import Management
End-to-end import coordination — from international freight forwarding to Chinese port arrival. We manage shipping schedules, documentation, supplier coordination, and delivery to warehouse.
Customs Declaration
Full customs clearance and declaration services. HS code classification, import duty calculation, CIQ inspection coordination, and compliance documentation for all product categories.
Warehouse Operations
Domestic and bonded warehouse management. Receiving, quality inspection, inventory management, pick-and-pack, and order fulfillment for both e-commerce and B2B distribution channels.
Local Accounting
Chinese GAAP-compliant accounting for your WFOE or local operations. Monthly financial statements, accounts receivable/payable management, and financial reporting to headquarters.
Bookkeeping & Tax Filing
Daily bookkeeping, VAT filing, corporate income tax, individual income tax, and annual audit preparation. We keep your books clean and your filings on time — every month, every quarter, every year.
Customer Service & After-Sales
Pre-sale and post-sale customer support in Mandarin across all platforms. Product inquiries, order tracking, returns and exchanges, complaint resolution, and review management.
Bank Account Operations
Chinese bank account management for your WFOE — payment processing, foreign exchange, wire transfers, and reconciliation. We handle the banking relationship so you don't have to.
Trade Show Representation
Booth setup, on-site staffing, product shipping, live translation, lead collection, and post-show follow-up at major Chinese trade exhibitions and industry events.
Staff Hiring & HR
Local employee recruitment, labor contract management, payroll processing, social insurance, and housing fund administration. We handle HR compliance so you can build a local team.
Regulatory Compliance
Product registration (NMPA, SAMR, MOA), labeling compliance, health claims review, and ongoing regulatory monitoring. We make sure your products stay compliant as rules evolve.
Distributor Management
Sourcing, vetting, and managing relationships with Chinese distributors. Contract negotiation, inventory allocation, pricing enforcement, and performance monitoring.
Returns & Quality Management
Returns processing, quality inspection, defective product handling, and reverse logistics. We manage the end-to-end returns process across all e-commerce platforms.
In Depth

How each service works

A closer look at the operational services that keep your China business running.

Import & Customs

Getting products into China — whether for domestic sale or bonded warehouse storage — requires precise documentation, HS code classification, and coordination with customs authorities.

  • International freight forwarding coordination
  • HS code classification and duty calculation
  • Customs declaration and clearance
  • CIQ inspection management
  • Bonded warehouse inbound processing
  • Import license and permit management
  • Cross-border e-commerce (CBEC) import processing

Warehouse & Fulfillment

From receiving inbound shipments to delivering orders to customers — we manage the full warehouse and fulfillment chain for both e-commerce and offline distribution.

  • Domestic warehouse and bonded warehouse operations
  • Inbound receiving and quality inspection
  • Inventory management and stock monitoring
  • Pick, pack, and ship for e-commerce orders
  • B2B distribution fulfillment
  • Chinese labeling and sticker application
  • Returns processing and restocking

Accounting, Tax & Banking

Running a Chinese entity means Chinese-standard accounting, regular tax filings, and active bank account management. We handle the full financial operations stack.

  • Chinese GAAP-compliant monthly accounting
  • Monthly VAT filing and corporate income tax
  • Annual audit preparation and coordination
  • Bank account management and reconciliation
  • Foreign exchange and cross-border payments
  • Payroll processing and IIT filing
  • Financial reporting to headquarters

Customer Service & After-Sales

Chinese consumers expect fast, responsive customer service in Mandarin — across every platform. We provide dedicated support for all your e-commerce channels.

  • Pre-sale product inquiries and consultation
  • Order tracking and delivery coordination
  • Returns and exchange processing
  • Complaint resolution and escalation
  • Review monitoring and response
  • Platform chat support (Tmall, JD, Douyin, RedNote)
  • After-sales warranty and repair coordination
Operating Models

Operations for every entry model

Whether you have a Chinese entity or sell cross-border, we provide the right operational support.

Full Operations

WFOE Operations

For brands with a Chinese entity

If you have a WFOE (Wholly Foreign-Owned Enterprise), we manage the full operational stack — accounting, tax, banking, import, warehouse, staff, customer service, and daily coordination with your headquarters.

AccountingFull GAAP + tax filing
BankingFull account management
ImportDomestic import + customs
WarehouseDomestic warehouse
HRHiring + payroll + compliance
ScopeFull operational stack

Cross-Border Operations

For brands without a Chinese entity

If you sell via Tmall Global, JD Worldwide, or other cross-border channels, we manage the lighter operational stack — bonded warehouse, CBEC customs, customer service, and platform operations.

AccountingNot required
BankingNot required
ImportCBEC bonded import
WarehouseBonded warehouse
HRNot required
ScopeLogistics + customer service
Why Shanghai Jungle

Why brands trust us with operations

Single Point of Accountability
One team manages your import, warehouse, accounting, customer service, and compliance. No juggling vendors across time zones.
European-Owned, Shanghai-Run
A European point of contact who understands your business culture, backed by a local Chinese team executing daily operations.
Operational Since 2013
Over a decade of managing China operations — through regulatory changes, platform shifts, and pandemic disruptions. We know what works.
WFOE + Cross-Border
Operational experience across both domestic (WFOE) and cross-border models. We adapt our stack to your entry model.
Integrated with E-Commerce
Operations and e-commerce under one roof. Your warehouse, customer service, and store management are all coordinated by the same team.
Transparent Reporting
Regular operational reporting — inventory levels, shipping status, financial summaries, and service metrics. Full visibility into your China operations.
Shanghai skyline
Get Started
Need an operational base in China?
2013
Founded in Shanghai
Full
Operational Stack
3
Global Locations

Tell us about your situation — whether you have an existing Chinese entity that needs operational support, or you're exploring cross-border and need logistics and service infrastructure.

We'll assess your operational needs and recommend a realistic support structure — import, warehouse, accounting, customer service, and everything in between.

Book a Discovery Call
Operational Base in Shanghai Since 2013