Chinese E-Commerce
From Concept to Consumer
In navigating China's dynamic e-commerce environment, we've consistently embraced innovation and adaptation. For over a decade, we've guided numerous clients in establishing and managing online stores on China's leading e-commerce platforms such as Tmall, JD, WeChat, RED, and Douyin. Each platform, intricately designed around the Chinese consumer, offers unique opportunities, and our expertise allows us to leverage these for our clients' benefit.
Simplifying the Maze: Streamlining Store Set-Up
Setting up an online store on these platforms can seem like a daunting task. That's where our comprehensive experience come into play. We simplify this process by managing everything from the initial registration on the platform to the detailed creation and design of content that not only resonates with your brand but also appeals to the Chinese consumer.
Ongoing Store Management
Effectively managing an online store involves careful attention to detail and constant monitoring. Our team adeptly manages various facets of store operation, from customer service and advertising to order fulfillment, returns, and warranties. Navigating the challenging customer service landscape in China, where platforms like Tmall demand response times of 30 seconds to maintain a good rating, is one of our specialities. Our team has mastered this art, ensuring that your customer interactions are timely, effective, and boost your store's rating.
Connecting the Dots
Operating a successful e-commerce store involves more than just well-designed content. It requires the seamless integration of the store with other logistics such as warehousing, order shipping, handling returns, and managing warranties. Our end-to-end service takes care of all these aspects, ensuring a smooth operational flow.
Comprehensive Marketing Strategy
As part of our all-inclusive e-commerce strategy, we handle marketing across all platforms. Our services include paid ads, search marketing, and crucially, working with Key Opinion Leaders (KOLs). We understand the significance of KOLs in the Chinese market and emphasize active engagement with them for any brand looking to grow in China.
Seamless E-Commerce Operations
We provide the tools, expertise, and dedication necessary to tap into the opportunities this market has to offer, transforming your e-commerce aspirations into a reality.
Our Services
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Store Registration
Expand your brand's reach in China by registering your store on top-tier ecommerce platforms. We recommend initial set-up on Tmall followed by others like JD, RED, Douyin, and WeChat.
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Store Design
Our design team creates a visually appealing storefront tailored to Chinese aesthetics. Expect comprehensive homepage designs and product descriptions, all curated to optimize sales conversions.
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Store Set-Up
Your store comes fully equipped with tailored designs, automatic replies, defined product categories, and integration with a warehouse management system. We also set up necessary ad accounts for operations.
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Inventory Management
We handle all aspects of inventory, from product listing to synchronization with warehouse stocks. In addition, we secure storage providers and liaise with logistics companies for timely customer deliveries.
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Ad Management
We manage your search, homepage, and targeted ads, taking care of everything from design to monitoring. Our services encompass setting up target groups, bid price, and comprehensive ad management.
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Campaign Management
We'll set up bespoke promotional campaigns complete with attractive visuals, coupons, discounts, and targeted announcements to followers, all while integrating with your brand’s social media activities.
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Membership Management
We devise a tiered membership structure with platform-specific benefits designed to engage your typical customers. From setup to communication, we prioritize maximizing membership conversions.
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Customer Service
Our dedicated team provides swift 24/7 customer support, essential in the Chinese market where immediate response is expected. Customers receive replies within 30 seconds, ensuring excellent service standards.
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Store Management
From managing product reviews to curating media content for your storefront, we handle all auxiliary tasks. Our focus is to ensure a well-maintained and highly rated store that wins over customers.
“Shanghai Jungle handles our e-commerce presence in China on 6 platforms, doing a great job.”
— Ricardo Relvas